Refund & return policy

Thank you for shopping at yineenal.com.We aim to offer quality products and reliable service. Below are our simplified return, exchange and refund terms.

1.Return Time Limit

You may return or exchange items within 30 days of receiving your order. Returns requested after this period will not be accepted.

2.Return Conditions

  • Items must be unused, in original condition and original packaging.

  • Damaged, altered or non-resellable items are ineligible.

  • A receipt or proof of purchase is required.

3.How to Start a Return

Email us at [email protected] with your order number, reason for return, and photos/videos of the product. We will provide return instructions after approval. Returns sent without prior request will not be accepted.

4.Return Shipping Fees

  • Customer-initiated returns: You are responsible for return shipping costs (rates depend on your chosen courier).

  • Our error (damaged/incorrect items): Return shipping is free.

5.Damaged Items

Please inspect your order upon delivery and contact us within 48–72 hours if the item is damaged or defective. We may request photos or videos to help us resolve the issue quickly.

6.Exchanges

Indicate exchange requests when initiating a return. Exchanges are subject to product availability.

7.Order Cancellations

Orders may be cancelled before they are shipped or processed for fulfillment. Once an order has been shipped, it cannot be cancelled, but you may request a return after delivery according to our return policy, as processing begins immediately. Contact us with your order details if you have concerns.

8.Incorrect Items

If you receive the wrong product, you may either keep it for a partial refund or request the correct item. After we receive your returned item, we will send the correct product or process a full refund.

9.Refund Processing

Once your return is received and inspected, we will notify you of approval. If approved, refunds will be credited to your original payment method within 5–7 business days. Additional processing time may apply for your bank or card issuer.

10.Return Address

Please do not send returns to the company address unless instructed. The return address will be provided after your return request is approved.

If your refund has not arrived more than 7 business days after approval, contact us at the above email.Your satisfaction is our priority. For further questions, please reach out to our service team.

Company Name:WENSHENG FILMMAKER TRADING LIMITED

Company Address:RM 701, UNIT 108B, 7/F, TWR B, NEW MANDARIN PLAZA 14 SCIENCE, MUSEUM RD TSIM SHA TSUI, HONG KONG

Email:[email protected]

Phone number: +1 9596009139